Thai Tucka - Tisch reservieren

One doesn’t usually venture all the way from Artarmon to Gordon to dine at your average suburban Thai dine-in/take-out but we have done so about 15 times in the past 5 years as Thai Tucka’s food, service and prices have made the trip worthwhile. But we won't be going again, and it’s all to do with the service, or rather the lack of service we received on our most recent visit.Thai Tucka’s wait staff were always attentive and seemingly always at your side the moment you looked in their direction. It may just have been that they were all on their day off, but the staff we’re used to seeing were not in evidence on this night. Gone too were the lovey traditional Thai outfits that were such a feature of Thai Tucka. Has there been a change of ownership? Service was good up to receiving our mains but things went downhill from there. I tried subtle signalling to the two staff to replace the too spicy sauce accompanying my grilled beef with something milder, but after 5 minutes of avoiding eye contact I was finally noticed after I resorted to waving my arms in the air like an airport runway marshal. Oddly given the challenge to get attention earlier, the young man was keen to clear my main despite my other half was still finishing hers. After hers was cleared we were quite literally ignored for around 25 minutes, a hard thing to do in this quite small restaurant, while four groups of new arrivals after our table was cleared were lavished with attention as was every other table in the place except ours.Thoughts raced through my mind: ‘What had we done?', ‘was it the hand waving before?’ and ‘do they not serve sweets anymore and expect me to come to the back counter and pay the bill?’.We waited and waited. I finally locked eyes with the young, slack jawed and dull eyed fellow who had been studiously evading my gaze for so long and gave him a piercing look. No effect. Finally the obsequious middle-aged lady noticed us and suggested to the young guy he make enquire as to our needs. I had determined some time earlier in this waiting game to reward them with no more business so curtly order the bill be brought. This was done but a further seven or so minute waiting game ensued. I was not going to go to their back counter; they can come to me, which they eventually did. No tip was offered. At least they didn’t charge corkage, something different from our previous visits.We’ll be frequenting the superb Palm Thai in Crows Nest for our Thai restaurant outings in future.

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As I work in customer service I always note when staff are happy and obviously this reflects on the way they treat customers. The manager, Moon, is often training new staff but despite some language difficulties they are always cheerful and helpful. The food is the best Thai I have had on the north shore with quality china and presentation. I would like a slightly more extensive dessert menu as the banana fritters are often not available as is the mango sticky rice, seasonality excepted. I highly suggest people in Gordon pass the cheap Gordon Thai and the overpriced Season Thai for this gem.

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After waiting for others in party to turn up we were offered prawn crisps to have with the drinks we had brought.We chose two of the banquets to share between eight, then ten persons.It was good choice and there was plenty of food for all. Good variety of courses, different meats and sea food. Dessert was either Thai custard or Lychees and ice cream. Personal choices were permitted.The staff were most accommodating and helpful.Most enjoyable evening.Good food and good company. Pleasant setting.

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Excellent customer service. Food is sooooo NICE!!! Take away or dine in :) Visit once and you will definitely come back ;)

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Pleasant Thai food and good service at this relaxed restaurant. It cheap and tasty. Unhurried. BYO advised.

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