1 /5
Bewertung
★
Went with 4 friends, on our way to the cinema. Had 40 minutes before we needed to be at the cinema, plenty of time for coffee and cake. On arrival, were asked if we 'd booked. We said no, but only wanted coffee. There were about 4 tables occupied, so not desperately busy. She spent 5 minutes talking to other members of staff before coming back, showing us to sofa seat, said she 'd be back to take our order. 10 minutes later, still sat there waiting to order. I asked a male member of staff who was clearing tables if we could order. A waitress came to take our order. I ordered Americano with oat milk as I have a dairy allergy. The coffee took 10 minutes to arrive, 25 minutes after we had arrived there. Americano with a jug of milk. Is this oat milk? . No, it 's normal milk. Good job I checked, could have had a severe reaction. 2 of us left to sort out cinema tickets, 2 joined the queue to pay. When asked if everything was OK, friend said service was very slow, we had to rush our drinks as we were going to the cinema. Before my friend had got to the door, he heard the man behind the till tell a waitress, in a very derogatory tone they 're complaining about the service because they 're going to the cinema . My friend said heard that. My complaint is justified, service was very slow, and we won 't be coming back . To which the waitress replied we don 't want you in here again . So terrible service, mixing up orders that could have caused severe medical problems, and rude staff who obviously don 't value their customers. Avoid this place. And by the way, we are all pensioners, not a group of rowdy Hells Angels.