The Creamery Sports

Now before you read this, I am not a picky customer in any way and I don’t enjoy writing poor reviews needlessly. However, this deserves to be written. I have been coming to the creamery for years with my family and partner and always loved...it. However, today will be my last time here. We visited for a birthday today and ordered the black pudding pakora, which was okay, albeit a bit flavourless. The spiced onions and pakora sauce were nice. We then all got the hunters chicken as this is the dish that we always get as it’s great. As soon as it arrived, I knew something was wrong. Instead of a chicken breast with a full bacon rasher, covered in bbq sauce and cheese, we were given chicken goujons (soggy as they’re in sauce), morsels of bacon lardon pieces and barely any sauce and cheese. I asked the waitress about this and she said that she’s only been there weeks and it’s always been like that. I then went up to the bar to speak to the owner. He said that the reason for this change is due to them having issues with the chicken breast drying out (in the years I’ve been coming here, not once have we experienced it dry, as it’s cooked in sauce anyway) and that customers prefer it this way. There is no way that the customers would prefer what is being served now to what it used to be, so let’s be honest, the real reason is to cut costs, plain and simple. The owner then said that it’s been like this since they reopened months) which was a bare faced lie as I’ve been here times last month (May) and each and every time, the chicken was a breast, not measly soggy goujons. The owner was very arrogant and rude and just said “well I’ll take it off the bill”., to which he did but this was probably one of the worst experiences and disappointments I’ve had in a restaurant, and I’ve been to some places. For dessert, I enjoy the cheesecake which I always get with ice cream instead of cream, but was now told that ice cream would be a surcharge, which is crazy as the ice cream they use isn’t expensive stuff in the slightest. We wanted to leave as soon as possible and after the way the manager spoke and acted, I was severely disappointed and angry. I, and several family and friends have been regular customers here for a long time, but after today, we won’t be returning, it’s clear the customer isn’t first priority here, but being more frugal is. Please see attached images comparing both hunters chicken and see what you’d prefer.

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Visited here for my birthday. My partner had phoned ahead and booked a table for which I’m assuming the manager said wasn’t a problem. We then arrived and he’d made a table for and a table for with a space and plastic...divider up which was very disappointing because that’s not a table for it’s a table for and a table for so not ideal for a family lunch. I understand all of the covid guidelines, however, there was no reason that he couldn’t have pushed our tables together because that wouldn’t have put anyone at more risk, and actually would have resulted in our table being more socially distant from a table of that came in. The manager was pretty arrogant and it would’ve been common courtesy to let us know on the phone when booking what the situation would be. This soured the experience somewhat for us. I got the black pudding pakora which was nice, although it used to be served in a poppadom but they have done away with this. The pakora and spiced onions are great. I then got the hunters chicken which was very nice, albeit some little bits of gristle or tendon that should’ve been discarded of prior to cooking. It was a very good meal which everyone seemed to enjoy but the initial customer service wasn’t the best. Branded table condiments would be a lot better than the cheap tomato sauce too.

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Bobby,alan and their team are providing the very best of service As a member I am proud and privilidged to be writing this review. Along with my colleagues we frequent the creamery on a regular basis participating in the meal and two hours of pool...deal. We have also dined in the restaurant. We regularly have soup wraps fish and chips and the all time favourite steak pie with all the trimmings. I have eaten all over the world europe, australia and hong kong to name but a few and nowhere have I eaten a better steak pie than the creamery. My colleages rate the meals very highly fish and chips beeing another. The service from everyone is outstanding and makes our stay very enjoyable. Our pool session afterwards is the perfect way to finish off an afternoon. We will continue to return and would not hesitate to recommend this establishment to anyone.

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We were on a motorbike tour of Scotland and this is by far the food highlight of the tour. Excellent meals steak pies and haddock then sticky toffee puddings and a sundae all cooked to perfection. Excellent service and very friendly staff. Wish...I lived closer as I would be a regular, the people of Falkirk are very lucky to have such a place on your doorstep. If you haven't been before give it a try you won't be disappointed

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Went for a family meal and a couple of drinks on Friday night. The food was lovely and all the family enjoyed there meal, just disappointed we didn’t leave room for desserts, maybe next time!! Great pint of lager , clear they know how to...look after there beer! Our waitress was also lovely, couldn’t have been nicer. Think we have found a new go to place. Looking forward till next time.

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