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"Wrong order and hair in my food. I threw it away. Waste of $17"
Gerichte: 9
Ausstattung: 3
Kategorien: 5
Bewertungen: 243
After I rated this place 1 star they replied and asked me to email them details about my experience. I did as they requested but they never replied so I am posting what I sent in the email here. We visited the River Edge, NJ location on December 30th. I ordered online and went inside when they said the food would be ready. The cashier told me my order (1 patty melt, 1 burger and an order of onion rings) would be ready in a few minutes. Fifteen minutes later I was still waiting. The burgers were ready and sitting there for most of this time. Apparently, the order of onion rings was holding things up. Eventually, an order of onion rings was brought out but the employee packing the orders said it was burnt and told the person working the fryer to make another batch. By the time we got the food the only hot thing was the onion rings. The patty melt was lukewarm and the burger was a cold greasy lump that was not edible. We ate in the car right in the parking lot so it wasn't caused by a long drive home. I can't really say if the burgers were good or not when they were fresh, but they were disgusting cold.
There landed with another person and ordered two burgers. For some reason, every burger was on another entrance. I specifically asked that both burgers come out at the same time as TOGETHER eat. A burger came out and had to wait for the second burger. When I told the person who works there that the burger who is on the counter gets cold, he threw it into the garbage and was told that two new burgers will come soon. No excuse. Nothing. After all, two new burgers came out. No excuse yet. For a burger place, they certainly have a hard time to make burgers and realize that a burger DRAGGING does not make for good service.
This is the second time that they leave ingredients from salad as if people do not notice. I have the Santa Barbara Cobb salad and there was no blue cheese or bacon crumbs. I mean, it was a chip of egg and tomatoes with a small doll avocado and a thin sliced dried chicken breast. The quality has gone down and she? re tried to trick you out of ingredients.
It's a decent burger. Is it the best I've had nope. But is it edible and good enough to hit the spot yes. Presentation could be better.
