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"I like the atmosphere, not very crowded, would ask to add more food on the menu. I have the impossible burger, it was okay, another burger, I didn’t eat until it was cold. Overall, very good."
Telefon: (+1)9256640069
Adresse: 6000 Bollinger Canyon Rd, San Ramon I-94583-2301, United States
Stadt: San Ramon
Webseite: http://thelotent.com/
Montag: 11:00 -21:00
Dienstag: 11:00 -21:00
Mittwoch: 11:00 -21:00
Donnerstag: 11:00 -21:00
Freitag: 11:00 -21:00
Samstag: 09:00 -22:00
Sonntag: 09:00 -22:15
Gerichte: 12
Ausstattung: 11
Kategorien: 5
Bewertungen: 1434
If I could leave a zero star review for the restaurant, I would. My boyfriend and I wanted to have dinner yesterday after the wine stroll. We sat down. No one waited on us. I took the menus off the table next to us since I couldn 't read the phone. A waiter came over and said, If you want a menu (duh I do) then I can get you one, but those are for the guests coming in now. We knew the guests and shared the menu. This server didn 't bring us new menus or offer to take our order. We waited 20 min before flagging down a waitress who took our order and disappeared never to return again. The food came out before our water and drink, and we had to ask the bus gal to bring our water and drink that were sitting at the bar for at least 10 minutes apparently. No one ever came back. We could have walked out without paying, but we aren 't dishonest. Horrible service all around. Everyone in the restaurant was waiting on drinks and service and food. When you have three bartenders standing around doing nothing, you need to re-evaluate your staff. Will not return.
3 stars are for the location. The movie selection is decent but does not always cater to the diversity of San Ramon community. I have tried the food here at several occasions. Not only it is extremely pricey compared to other restaurants at City Center, the quality is sub par. For instance, fries come drenched in oil, chicken tenders taste like anything but tenders, popcorn tastes stale and soaked in butter all the way through the bucket. The customer service is poor especially in the movie auditoriums. 9/10 times the food (sometimes just a drink order) comes >1 hr in to the movie. The movie ticket prices are outrageous especially when you think about quality of service, food and highly unclean carpets and bathroom floors. If you can spare some time and have the will to drive couple more miles , would recommend going to Walnut Creek or Dublin instead to watch movies, you will save money but also sit in clean plush seats with equally clean floor at least.
It's not an inexpensive place to see a movie by any stretch of the imagination, but it's clean, comfortable, calm safe.The theater gets 5 stars, but the food service (still not used to saying that about a movie theater) was definitely lacking. We were given one napkin for a shared flatbread, and our sodas came 20 30 minutes after the food arrived. The flatbread was great, though.The worst part, by far, was the 4 tween girls in the row in front of us who spent the majority of the movie taking selfies with their phones. Their phones' flashes must've gone off at least 50 times.Would still go back.
We love the space and that large tables. The service here is always good and the drinks are always on point! Food is almost always like warm at best esp entrees. But the service is so good we generally let it go. It's the same deal in the movie theatre with the food temps so no reason to think that will change out here and it doesn't.
I like the atmosphere, not very crowded, would ask to add more food on the menu. I have the impossible burger, it was okay, another burger, I didn’t eat until it was cold. Overall, very good.
