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"The restaurant offers a fantastic view of the ocean. The service is super polite and attentive. Our breakfast was delicious, and the dishes were served promptly. Many thanks to the staff, especially Joel and Kody, who took care of us so well."
Telefon: +19492402000
Adresse: 1 Ritz Carlton Dr, T, United States Of America
Stadt: t
Webseite: https://www.ritzcarlton.com/en/hotels/snarz-the-ritz-carlton-laguna-niguel/dining/
Montag: 06:00-21:00
Dienstag: 06:00-21:00
Mittwoch: 06:00-21:00
Donnerstag: 06:00-21:00
Freitag: 06:00-21:00
Samstag: 06:00-21:00
Sonntag: 06:00-21:00
Gerichte: 42
Ausstattung: 15
Kategorien: 5
Bewertungen: 2029
Raya Restaurant at the Ritz Carlton Laguna Niguel provided a mixed experience for me. The hostess was friendly and the waiter was excellent, providing great service throughout the meal. I ordered the eggs Benedict and found them to be outstanding, with a delicious hollandaise sauce and perfectly poached egg. The buttermilk pancakes were also a highlight, fluffy yet dense in texture. However, the French toast was a disappointment as it contained pecans and raisins that were not mentioned on the menu. The waiter kindly removed it from the bill when we sent it back. The pricing at Raya was reasonable considering the quality of the food. The ambiance was stunning, with amazing views of the ocean and vibrant fresh flowers on every table adding to the atmosphere. Unfortunately, my experience was marred by a bizarre incident involving a food server tripping and spilling ketchup on me, ruining my dress and hair. I was shocked by the lackluster resolution offered by the server, who only provided a hot wet towel for cleaning and a simple apology. This response was not up to the standard I would expect from a restaurant at the Ritz Carlton, especially considering the inconvenience and damage caused to my attire. Overall, my visit to Raya Laguna Niguel was a mixed bag, with exceptional food and service overshadowed by a disappointing incident and lackluster resolution.
Such a disappointing experience at RC! We had a reservation for my husband’s birthday, and I called twice to confirm my special request for a window table to watch the sunset. When we arrived punctually at 7 PM, our table wasn’t ready. Instead, we were asked to walk around or go to the bar of another restaurant. While walking around, we were shocked to see and smell a dog’s poop just around the corner inside the hotel! We informed a service lady who was managing reservations at the hotel’s Indian restaurant, but she seemed confused and didn’t take any action. However, after waiting for 30 minutes, we finally got our table, only to miss the sunset. It took another 30 minutes for our first drink to arrive, and by then, the sun had already set. To make matters worse, it took 1.5 hours for our food to arrive. What bothered me the most was the unprofessional behavior, especially on my husband’s birthday. While the food was quite good, there were no special greetings or gestures for the birthday celebration, which we usually experience at other high-end restaurants. Additionally, the carpet was super dirty, likely from breakfast. We expected so much more from RC!
Staying in Ritz and obviously, a quick dinner option without leaving the hotel was Raya. But what a disappointment. We 've stayed here a few times and dined in at Raya, and every time, we thought the next opportunity would be better. I have to give them credit for consistency, keeping awful always. Skipped the appetizers as kids were getting tired and ordered 2 lemonade and bread and butter while our food gets ready. After a certain time, only one lemonade arrives, and only 3 meals out. It is disappointing that staff have zero communication, waiters can 't take orders, management thinks of taking care of you will fix everything. Don 't comp anything. Just do the things right
Food and drinks were good, but Jennifer was even better! She had amazing customer service and was very patient. She recommended some good choices and made sure we were satisfied at all times. Elizabeth did an amazing job as well. She was a sweetheart and always had a smile on her face. She made sure that we had everything at our table. Thanks Raya and thank you Jennifer and Elizabeth!
The restaurant offers a fantastic view of the ocean. The service is super polite and attentive. Our breakfast was delicious, and the dishes were served promptly. Many thanks to the staff, especially Joel and Kody, who took care of us so well.
