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"We took my mom for her birthday. An old stamping ground as I was at school in St James' Rd. Hugely good value and excellent food quality. Fresh prawn cocktail, great F&C and great steak cooked just right. Impressed. Noce buzz, very contemporary and excellent personal service."
Telefon: +441384936300
Adresse: Priory Street, DY1 1HA, Dudley, United Kingdom
Stadt: Dudley
Webseite: http://theoldglasshouse.com/
Dienstag: 12:00-23:00
Mittwoch: 12:00-23:00
Donnerstag: 12:00-23:00
Freitag: 12:00-23:00
Samstag: 12:00-23:00
Sonntag: 12:00-15:00
Gerichte: 19
Ausstattung: 17
Kategorien: 5
Bewertungen: 2359
Well this was a total disappointment. We had booked for 6 people and 3 kids all needing a high chair. My sister had talked at great length with them on the phone when booking about our needs. When we arrived they tried to put us on a table for 6 people, clearly not enough space and then we waited ages for them to get us high chairs. Then the menu came. Only an option of a set menu, either 2 or 3 courses, no a la carte. It doesn’t say that anywhere on the website. The selection of choices was disappointing to say the least. Then I asked where the kids menu was and they said they didn’t have one but they do either fish fingers and chips or chicken nuggets and chips. We had no idea how much it was we just had to pick from the two. When my sister queried this and said she’d checked and they offered more than that on the website and what about a pasta dish the girl went and checked and came back and said yes they’d do pasta. What pasta?! What does it come with?! It was a disgrace. The girl by this point was downright rude. Then she asked for our drinks order, we didn’t have a drinks menu so asked what wines they did and she spouted all the different types of wines, again there was no prices so when we asked she just gave us a price, we have no idea if she’d just made it up or not, who knows! The food itself was also disappointing. My sea bass looked promising but it had no seasoning what so ever and didn’t have any taste to it. The white wine sauce literally tasted of nothing, it may well not have been there. The other diners were equally as disappointed with their food. Then it came time for dessert. I hadn’t had a starter so was looking forward to sticky toffee pudding as was my dad. My dad received his pudding, the kids received their ice cream and I asked where mine was and then when everyone else was eating they said oh sorry we don’t have anymore sticky pudding left. What else do you want. How disgusting?! Who waits until everyone is eating to tell customers there’s none left. This left me fuming. This place knows nothing about customer service. I don’t know if all the staff were new but none of them seemed with it, even the barman didn’t know where to fill up a water jug from and after asking twice I had to go up to the bar myself to get it along with the glasses. What’s worse is that we were in Dudley to celebrate my dads 70th birthday and this was his celebration meal. What a total shame. It’s not like we turned up late in the evening. We had booked for 5pm on a Saturday night. So all the people who came after us must have been severely disappointed with the lack of food and the s service. I used to work in hospitality and I would have been fired if I behaved like they did. I would never recommend this restaurant. If I could give it no stars I would. In comparison the next day we went to Bella Italia for lunch which I normally wouldn’t rate at all, but they were so nice, so pleasant, nothing we asked for was too much, the table was ready waiting with all the high chairs, kids menu choices were great and the food tasted good. Who would have thought I would gush about a Bella Italia but the comparison was just the other end of the spectrum that’s how poor this restaurant was!
I have always loved the Old Glass House in Dudley but heard it was under new management and couldn't wait to try it. The revamp looks lovely! They have done it really well and it looks very modern and pretty! The food was amazing, they have done a really lovely job with the new menu. We had a lovely bottle of red, two starters, two mains and two cocktails and it came to just under £90 which is very reasonable for the quality of the food. It was very quiet for a weekday as expected, but was still really lovely atmosphere. The staff were very friendly and the service was good! I'll definitely be returning again. Had a lovely evening.
It's lovely there, the place is spot on, light airy and tastefully decorated. Spotlessly clean and there is a disabled toilet. The food was great and reasonably priced, A 3 course meal costs £14.99 in the afternoon, They do alternative food choices like Vegan and Vegetarian . The staff are very friendly and helpful, we had to wait a while for our food but as it was freshly cooked that wasn't a problem
Walked into a nearly empty restaurant, to be told they are fully booked asked if it was possible to have something small as I'd walked a a bit to try their food... thry weren't aware i had. the waitress went to her manager... her manager came to me and said there will be tables available after 4pm... from what I can see they shut at 4pm on Sundays. Its 1pm and the place is still empty....
We took my mom for her birthday. An old stamping ground as I was at school in St James' Rd. Hugely good value and excellent food quality. Fresh prawn cocktail, great F&C and great steak cooked just right. Impressed. Noce buzz, very contemporary and excellent personal service.
