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"Arriving at 1am and having to wait until 1.35 for service! Absolutely ridiculous! Enquired at the bar and got told someone would be with us shortly! Yet still no service! Brilliant. Thank you."
Telefon: +441424720747,+447454747383
Adresse: 14 Robertson Street, TN34 1HL, Hastings, United Kingdom
Stadt: Hastings
Webseite: https://www.facebook.com/NUR-Restaurant-and-Lounge-715631778541367/
Mittwoch: 12:00-03:00
Donnerstag: 12:00-03:00
Freitag: 12:00-03:00
Samstag: 12:00-03:00
Gerichte: 21
Ausstattung: 17
Kategorien: 5
Bewertungen: 1289
I really want to make this review constructive, and helpful to the staff at the O&P, because I do believe they try hard, and want to do a good job. However, I think they over stretch themselves, and in my case, despite turning themselves inside out in so many ways on our behalf, they were wide of the mark when it came to the actual event we arranged with them. My daughter and I had been planning a very important birthday party for most of her life. Her 30th birthday, my 60th. We impressed on the venue how very important this was to us. We discussed in great detail the food we wanted for the evening, went over and over the menu selections with Nick, who came up with lots of great ideas for us, and we attended to all the other details ourselves, to ensure everything looked great on the night (it did! Nick decorated the venue for us, and it was lovely). Where we were disappointed MASSIVELY was the food. I paid a great deal of money for it. We didn 't want a buffet, because we wanted people to be able to relax and just have food arrive on a regular basis. So we elected to have canapes brought up. Lots of them. I repeat I paid a GREAT DEAL of money for the food. However, on the night, we saw hardly any. I think I saw one of each item of food we had selected, but not everything on the menu was even cooked. For example, we had mini macaroni cheese on the menu we selected. They were never cooked or brought up. We had mini prawn cocktails. We never saw them. Our guests were hungry. Some of them even went and bought chips after the party. The following day, we went to collect presents and so forth, and were met by Nick, who had boxes and boxes of uncooked food for us. And a huge tub of prawns. This was food that couldn 't be frozen, because it was defrosted. We had to take it all home and cook it and give it away. This was food intended FOR OUR GUESTS AT THE PARTY. I didn 't pay for it so it could be given back to me uncooked the next day! Nick said that the guests 'kept sending the food back '. I think he misunderstood the point of canape food. People take one item. They expect that canape platter to return at some point so they can take another. But the platters came around once, then disappeared. People were saying to me they wanted another of such and such a thing, but it had gone. Back to the kitchen, presumably. Just because people don 't take thing when it 's offered doesn 't mean it 's 'being sent back '. It means 'not right now thank you, but please float back again later when I don 't have a mouthful of something else or am in the middle of a conversation '. I did say to Nick that to do this platter canape thing, extra staff would be needed, because they need to KEEP CIRCULATING with the food! I only had one taste of each item myself, and that amounted to about 6 mouthfuls of tiny food items. For an evening that ran from 8pm through to gone 3 in the morning, that 's ridiculous. When Nick presented us with the boxes of uncooked food, I was so appalled I couldn 't even speak. I said nothing at the time (which I know is ridiculous, but I don 't do conflict, and it was the day after the party and we were all knackered. I didn 't really trust myself to stay calm). The party itself, to put things in perspective, was excellent. We put a lot of money over the bar we had a minimum spend and had paid a deposit, which would be repaid if we reached the minimum. We more than smashed the minimum just on our own, let alone the amount our guests spent. But I had to badger and badger to get the deposit back. There was a problem with the bank, apparently, so I had to go in and collect it in cash. The staff were all lovely, but this kind of thing leaves a rather sour taste in the mouth. So I would say if you 're planning a party, don 't spend loads of money on the food, and make sure you get all of it ON THE NIGHT, not in boxes the next day to take home and deal with. And on another positive note, the food that we did have was absolutely delicious. No complaints there. But you don 't want your guests going hungry at a party, do you?
I chose this restaurant as it was lively and the decoration quirky.The menu suited us all and there was a good selection of drinks. It was very busy and unfortunately the staff couldn’t cope.They were so friendly but rushed off their feet. It took a while to order drinks,then have them brought over(two pints and two soda waters!)We got the impression more expensive drinks would have come quicker. Eventually we ordered our food,I had the prawn kebabs that came with a side salad garnish and chips.I asked the waiter if I could have a full salad instead of the chips and was told no problem. When my meal eventually arrived,there were chips and just a few salad leaves.I said to the waitress I had requested salad not chips.Her reply was”well you’ve got salad,and it comes with the chips,just give them to someone else!” The result was my meal consisted of about 8 prawns ,some watercress and baby leaf salad. My husband had the lamb kebabs which smelled delicious but the lamb was tough. We had cocktails which we had to wait a while for,but as I said,it was busy.We asked for the dessert menu which was actually a waitress who told us the three desserts we could chose from,but never came back to take our order. When we left,the credit card payment machine wasn’t working.Luckily we had enough cash and escaped.I don’t know how the hen party managed to pay their bill.
there were 11 of us for my sisters hen party. we had set up some requisits before and they had the table very nice. the service was great. we all enjoyed our meal. the steak was beautiful and perfectly cooked. we had a great evening and I couldn't owe the staff. my only negatiw I could say that the cocktails at almost £10 are far too expensive. well done with the owl and the pussycat. would recommend them.
had my hen in the function room up in the owl and the pussycat and it was the best night of all time! eating was **** amazing and the personal was amazing! always come to order to drink and make sure that we could not recommend everything this place enough!
Arriving at 1am and having to wait until 1.35 for service! Absolutely ridiculous! Enquired at the bar and got told someone would be with us shortly! Yet still no service! Brilliant. Thank you.
