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"We had our Christmas party here yesterday. The Shires did us proud, the food, staff and venue were brilliant, couldn't have been better. We had a great time, thank you so much, we'll be back. Merry Christmas to everyone at The Shires. Cosby Friday Walkers (40 of us)"
Gerichte: 7
Ausstattung: 18
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Bewertungen: 1021
Where do I start? I find it very difficult when you have paid quite a considerable amount of money to have a nice steak and prawns (surf and turf, meal). To have to have it taken away due to the fact that the prawns were absolutely like rubber. My partners were like rubber too, but he left it on the plate and continued eating his steak as he is a diabetic and he hasn't eaten. I sent mine back as it really was inedible, I then ordered a filo pastry with cheese and spinach, the pastry with sideburns, and that was an edible it came with a plate of vegetables of which one of the vegetables I have a very severe allergic reaction to. I did state this at the table. I then had to go up to the reception where the young lady came and asked if I wanted it taken away, including the onion rings that we have purchased they were snatched away. No one came to the table and asked us was your mail okay or anything to Vanessa like and yet they could tell that the menu was not to our taste on this occasion. We then went to pay when we confronted by the waiter who had served us, who was a very nice young man, however we were then confronted by the person he'd been hovering around us but didn't speak to us. I was told that I could've sent the plate back and I shouldn't of made a fuss and that was only two prawns and they could've been sorted in two minutes. Well that might be alright for some but that's not okay for me. I'm not a food snob, but I do expect good service and I do expect that if a plate of food doesn't look right that it shouldn't be excepted then had and went into an argy-bargy about. He was right and he was wrong and I felt totally in utterly so I was wasting my time so in the end, I said to him let's agree to disagree. I told him that my partner has not had fat cook chips. As promised they were skinny chips. As stated on the menu. He took no notice. He still charged us for the meal even though my partner had no chips and left both prawns as they were absolutely overcooked. His attitude is absolutely dreadful. He went into a half started to storm off at towards the garden and we followed and then abruptly turned around and walked past us, the other way. What good customer service he has NOT. Anyway, if you want a good meal , I suggest you don't go there for the time being until they've got things sorted as the place needed a good clean, carpets were filthy and chairs n
We rang around so many restaurants/pubs in the evening looking for somewhere dog friendly. We were staying in Lutterworth for my birthday so weren’t local to the area. Although plenty initially advertised they were online, we were let down. Upon randomly stumbling upon the Shires Inn, we were told they were dog friendly as long as we were sat outside. When arriving, they noticed the temperature was dropping and my dog was half blind and deaf. They put us in the quietest corner inside, gave her a blanket, water and even a plate of lamb and beef scraps. We were seen promptly and the young chap (the chefs son, I think his name was Matt? who served us deserves the biggest round of applause. He was beyond helpful, accommodating and friendly, even took a shine to my ‘Princess’ (dog as he called her. The food was impeccable and portions were HUGE. amazing value for money. We even saw the chefs picking fresh herbs from the garden. This was the highlight to my birthday. We will definitely come back. Highly recommend this place to anyone.
We was a large family of 27 it was a very special night as it was a reunion of family fro Australia I explained this. Food was great no complaints by time we all got food it was 1800. So we was extremely annoyed when at 1900 we was told it was closing please pay up. Bars closed .toilets closed and we was literly left standing outside .we want to make night of it in garden .it ruined our night. Never once was I told this otherwise we would gone else where. The pub down road was still open .
Having turned up for the Sunday carvery having booked a table, we stood at reception for nearly 30 minutes with not one member of staff acknowledging use, which wasn't great with with a 3 year old. Finally sat down on a table that was already ready. The carvery itself was great, probably one of the best around. After paying realized they had not taken off my deposit, phoned up and was met by a rude manager who even messed up my refund/deposit. Real shame and wont be going back.
We had our Christmas party here yesterday. The Shires did us proud, the food, staff and venue were brilliant, couldn't have been better. We had a great time, thank you so much, we'll be back. Merry Christmas to everyone at The Shires. Cosby Friday Walkers (40 of us)
