Tin Thai Kitchen

The worst customer service. My husband I were with our toddler on our way from San Francisco airport. We were starving and decided to have Tin Thai as my husband like this place. But unfortunately it all changed today due to the poor customer service by the lady seems like she 's the owner also) When we entered at ~3:50pm the sign said take out orders only till 4pm. First we thought we 'll order now and when food will be ready by 4pm, will sit out and eat.. We were denied. We needed some energy to wait, so decided to order Thai Tea to go. We were denied. Than we had to explain we are taking Thai Tea TO GO, after some back n forth she gave us Thai tea. And literally kicked us out and locked the door. This should have been the sign to not come back here. My toddler has food allergies and therefore we are limited with option. We need the food to be dairy free and gluten free. Thai food has some options that cater my toddlers needs: sticky rice and bland boiled rice noodles. My husband is also sensitive to dairy. So we ended up ordering eggplant tofu, pad Thai chicken, sticky rice and boiled noodles on side with fried egg. Eggplant Tofu was really good. However pad Thai smelled super bad, like the poultry used is expired. We have been to this place previously, so we know what pad Thai is all about. But the owner came with attitude, didn 't try to listen what we are saying. They almost yelled at us for calling out their Pad Thai bad. Became super argumentative. My husband tried to explain that he 's been here before and before he could finish, she said you are lying, you have never been here before and yelled I will have to throw pad Thai away Chef came out from the other side and gave us an angry glare. On top we were lectured about they have been in business since 2011 and know what they are serving. We didn 't wanna eat there anymore. We really wanted to pull out our statements to show how many times we have been to their place. To run a restaurant with good food you also need some good customer service. We did not tip. On top we were further lectured about not tipping the server. Mind you, I had asked a water cup with lid for my toddler and we never received one. If the owner is so worried about server 's paycheck, the owner should pay the server well and not try to get tip out from customers when cannot even talk politely. Im a big tipper, I have given $25+ tips at restaurants, but it all comes down to food, ambience and most importantly CUSTOMER SERVICE! The lady owner turned on her phone with recording as if we have done something wrong and wants to report us. And literally walked out behind us saying: Don 't Come Back here . What a shameful experience. Her yelling almost traumatized our toddler.

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Outstanding place to eat. I highly recommend this place. Their ambience is really nice and relaxing and are very quick to bring your food. Food is excellent. You order your food at the front (which is great for company quick lunches) and then get seated. Sometimes, when it 's not so busy, the waitress will seat you and then take your order. It likely depends on how busy they are. As for RACIAL PROFILING, the review from J.R. from San Mateo is complete B.S. If you want to know how CNN and all the other propaganda news media can manipulate your mind, jut read J.R. 's post. Nobody singled you out because of the color of your skin! You paid up front likely because that is their lunch procedure, and maybe others showed up early and were waited on because at that time was slow. Did they say some derogatory things towards you? Likely not! Do better for your kids sake. If you scream everything to be racist, you are doing more harm than good for your kids you surround yourself with. I 'm sure you are smart, but use logic, not emotion.

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Food and ambience was good but the service... well, let 's call it RACIAL PROFILING. When we got there, we sat down, as there was no sign that said wait to be seated . And the waitress immediately told us that we had to get up and pay for our order at the front before we could eat. We agreed without hesitation. However, after lunch and on our way out we noticed other tables (not of color) were receiving their receipts at their tables. Well, looked like racial profiling to us: Just in case we could not afford our meals between both families I guess it 's better for business to have us pay upfront? This must have happened because we were TWO BLACK FEMALES with FOUR children. Well turns out we did have money for our meals (and a lot more where that came from) BUT we won 't be spending any of our money, or our family 's money here in the future. There 's other Thai restaurants out there that treat us with more respect as paying customers, and whose service makes us feel welcomed and comfortable. Yeah, no thanks.

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I've had a couple negative experiences here in the past and stopped coming here because I didn't like having to double check that there weren't weird things in my food, but glad I returned because the pad Thai and pad see ewe were excellent today! The eggplant basil wasn't very flavorful, I'd pass on this one next time and try a curry instead. Small restaurant, I've only gotten takeout here but all of the employees are friendly and my orders are usually ready within 15/20 minutes! They are only open until 7pm and not open on the weekends, so I have only stopped in for lunch.

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Food was amazing Service: Dine in Meal type: Lunch Price per person: $10–20

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