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"An Interesting menu. An ambient environment. My meal however fell short of the menu description. I would come and have a drink in the garden again, but give the food a miss."
Telefon: (+44)2077021618,(+44)2077090779
Adresse: 1 Green Bank, E1W 2PA, Tower Hamlets, United Kingdom
Stadt: Tower Hamlets
Gerichte: 7
Ausstattung: 24
Kategorien: 5
Bewertungen: 1645
When we arrived at the restaurant we asked if we could sit inside, although there was plenty of space this seems like an inconvenience to them and it took far too long to be seated. There were 4 beer options on the menu, however this reduced to 1 when we came to order. Our party ordered a croque monsieur amongst other things for starter, only to be told five minutes later there was no croque monsieur as they didn't have the ingredients there did not appear to be much in the way of communication between the waiting staff and the kitchen as this was not the only thing they didn't have. The customer service from the waitress was severely lacking and following the starters plates were not all cleared before the next course came, however during this course plates were taken whilst people on the table were still eating. Unbelievably I also had two unfinished bottles of beers taken off me, very bizarre. To cap it all off there was a issue with the bill where we had been charged for more than we had, and when this was brought up with the waitress she challenged us in an accusation manner before challenging us that we had not paid enough on the bill which had to be explained to her. I would say that the chicken main course was lovely and the food was generally good but the attitude of the staff and general feel of the place was lacking.
It's very hard to review this restaurant as although we had a confirmed booking for dinner indoors they told us we would have to be outside on the terrace. I showed the maitre d' the booking confirmation but she just shook her head and insisted that there was not a table for us inside, even though we could see tables free inside. I showed her the booking confirmation I had on my phone but she said it must be a systems error. There was no apology and she only tired to save the situation after she had spoken to someone on the phone (the owner, manager? where she still insisted there was a table outside for us. Obviously I cannot review the food, but if it is anything like their service I shudder to think what that might be like.
Four of us had a fantastic Sunday lunch at The Turk’s Head. The food, wine and service were all fabulous and the whole experience exceeded our expectations. I note the fact that someone else has highlighted the problem with the booking system. We had the same experience, being able to book online for an indoor table that morning when in reality all tables inside were already taken. Luckily with a lot of shuffling around of tables and some other diners, a table was found for us. I’d really recommend the restaurant but they do need to get the booking system sorted to avoid disappointing people. In the meantime I think it’s worth booking on the phone!
Had been meaning to come to the Turks Head for a while as it looks so nice. Arrived, sat at our table and waited for service for quite a while. Finally got a drink then waited longer for someone to take our order. After around half an hour we decided to leave. Shame as it seemed like a good spot.
An Interesting menu. An ambient environment. My meal however fell short of the menu description. I would come and have a drink in the garden again, but give the food a miss.
