Welcome Residenzschloß Bad Arolsen

Visited for an overnight stay. Check in staff were friendly and took details as required by German covid tracking requirements. Hand gel was also provided and social distancing marked on the floor. The room was spacious and clean with a nice outdoor seating area and view into the garden. Bathroom was was clean and functional. But I did not notice any additional cleaning measures in the room since the covid outbreak. There was no evidence of additional cleaning for lightswitchs or the TV remote control. Booking for the buffet breakfast was required and details were taken again. Breakfast was good with a large selection of hot and cold fooods, tea and coffee. I didn't use the pool so cannot comment on that. The nearby area was lovely with historic building and beautiful architecture. Overall the hotel was nice and I'd stay here again, it would just be nice to know that additional measures are in place for the rooms

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Wir hatten einen ausgezeichneten Aufenthalt und genossen unsere 'Erlebniszimmer ' sehr viel: schön eingerichtet, sehr komfortabel und sauber. Fantastische Wellness-Factilities, mit Innenpool (und Außenpool... aber das ist zu kalt im Oktober; , Whirlpool und 3 Innen-und 2 Außensauna 's: großartig! Frühstück war auch sehr gut, mit vielen Dingen zu wählen. Wir hatten zweimal Diner: im Restaurant des Hotels ein ausgezeichnetes Buffet und auch eine sehr gute Mahlzeit im gemütlichen Restaurant Plückers. Die MeineCardPlus, die wir mit unserer Buchung erhalten haben, war auch sehr hilfreich: Wir haben eine Reihe von Orten in der Nachbarschaft besucht und die Karte hat uns viele Eintrittsgebühren gerettet. Alles sehr empfehlenswert!

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Amenities are ok, however I have to give 2 stars. I was charged full length of stay, over €1,000 for two nights. EDIT: I would like to point out that poor terms and conditions are not exempt from consideration in a review. The review system serves to inform and guide, and in this case, I hope it serves as a valuable resource and cautionary tale for those considering this hotel. My overall experience was greatly marred by the exorbitant cost incurred due to a family emergency. Unfortunately, the managers actions by choosing to hide in their office and send an employee, who was not fluent in English, to deal with my frustration was cowardly, unprofessional, and added insult to injury.

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Lacks some of the basic amenities like no conditioner or moisturizer in the bathroom, terrible WLAN connection. But, Breakfast variety and taste was great.

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My favourite in Bad Arolsen, big room, reach breakfast, very nice wellness area, is only missing air conditioning...

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