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"Wish i could leave them a zero star. African American girl working the drive thru on 6/17/22 at 5:50pm is rude! If you hate your job then don't work there. Basically threw my food and card at me. No thank you, no have a great day. Ridiculous."
Telefon: +19723479171
Adresse: 26751 E University Dr, 76227, Aubrey, US, United States
Stadt: Aubrey
Webseite: https://locations.wendys.com/united-states/tx/aubrey/26751-e-university-dr
Montag: 06:30 -00:00
Dienstag: 06:30 -00:00
Mittwoch: 06:30 -00:00
Donnerstag: 06:30 -00:00
Freitag: 06:30 -00:00
Samstag: 06:30 -00:00
Sonntag: 07:30 -00:00
Gerichte: 111
Ausstattung: 4
Kategorien: 5
Bewertungen: 183
Wendy 's says they are all about fresh food, fast. Clearly, no one from corporate has been to this store recently! Apparently, the health department has missed a visit or two as well! This saga begins in drive thru. They 're out of Diet Dr. Pepper which is not a big deal but that 's only the beginning. I ordered unsweetened ice tea, instead. She says, we haven 't had time to make any today, we 're short handed. I skip the drink. She says, the credit card machine isn 't working so the choices are just drive thru, pay in cash or order on the app. It 's an interesting order of choices but it 's not my restaurant. I say I 'll order on the app, I do so and give the code. She advises me that I 'll need to pull past the window, park and come in because there 's a new rule about no app picks up at the window. You must come inside. As I roll slowly past the window, the fast food cashier opens the window and starts yelling. Really? I stop, roll down the window, and she screams, You 're just gonna order and drive away? as a french fry flies out of her mouth! So gross! I refrain from saying what I 'm really thinking and tell her I have an app order and was told I have to come in. I park and go inside to pickup the order which the person at the counter has to go and retrieve from the drive thru window where it is sitting. Seriously? Yep! Just as quickly someone tells her she 's grabbed the wrong order. And then says she has to throw it away because app orders are now to be made fresh upon arrival, hence the no more drive thru. Apparently there are a lot of new rules at the local Wendy 's. On the up side, I figure the fries will be fresh, right? Nope! I ordered a double stack and fries. That 's really not an over complicated order, right? She stated the correct order as she handed me the bag. I should have checked right at the counter but I did not. At home, I unwrapped a chicken sandwich and the always hot and fresh fries are cold and limp!!! What corporate ought to do is fire the whole crew and start over. Yes, it 's really that bad!
Honestly, I wish I was able to leave zero stars. The staff is rude and I would somewhat give that a pass if they could ever manage to get my order correct. I keep giving this location a chance due to proximity but every time I am just disappointed again. Ordered a baconator on a previous order and received a single with no bacon. I've ordered doubles only to get a single. Today I ordered a spicy nugget meal with a large Dr Pepper, fry and a jr bacon cheeseburger. What I received was a small drink, 5 regular nuggets (ordered a 10piece) and no fries. Hell, atleast they managed to get the burger right this time. The repeated incompetence at this location is astounding. My recommendation to anyone who doesn't want a headache, is to stay away from this abysmal excuse for a fast food restaurant.
Honestly, I wish I was able to leave zero stars. The staff is rude and I would somewhat give that a pass if they could ever manage to get my order correct. I keep giving this location a chance due to proximity but every time I am just disappointed again. Ordered a baconator on a previous order and received a single with no bacon. I’ve ordered doubles only to get a single. Today I ordered a spicy nugget meal with a large Dr Pepper, fry and a jr bacon cheeseburger. What I received was a small drink, 5 regular nuggets (ordered a 10piece) and no fries. Hell, atleast they managed to get the burger right this time. The repeated incompetence at this location is astounding. My recommendation to anyone who doesn’t want a headache, is to stay away from this abysmal excuse for a fast food restaurant.
slow drive through the service. only one car in front of me, but I had to wait a few minutes until my order is taken. they calculate more than what is written in the drive. no straw for drinks. the lid was not safe on a drink and he spilled all my car. I asked the guy in the drive through to throw the cup away and he said he can't take a nasty. whatever.
Wish i could leave them a zero star. African American girl working the drive thru on 6/17/22 at 5:50pm is rude! If you hate your job then don't work there. Basically threw my food and card at me. No thank you, no have a great day. Ridiculous.
