Alma Restaurant

We would evaluate the experience much better, but the service was pretty bad. We're not picky either. First, the food was very good and very well plated. The wine selection was good. The atmosphere was excellent. Very pleasant on both sides. Five stars. But we sat for 30 minutes before we got the water and the wine. The waiter cleared other tables before he got us the water 30 minutes after the order. Other tables have a bread service. Even after we asked twice, we never got bread service. When the wine arrived, he left him unopened at the table to delete other tables. And again, that was 30 minutes after sitting. When our Ceviche arrived, the Plantains arrived five minutes later. The food came in a good timeline, so credit to the kitchen. We know the service is hard in many cities. But in this case the waiter was simply badly trained on the basic label of serving a table in a higher end restaurant. That said. You should go, the food is worth it, and it seems as though some tables get decent service. We all learn.

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It was the first visit to my family in Cartagena and we went through this restaurant and we could not have dinner this day, but we have a reservation for the next day, a Saturday for 9 persons including 4 children. The food was delicious! We had several appetizers (a coconut ceviche, lobster empanadas and a few others) along with some incredible main dishes. The meal was five stars. But was really extraordinary was the staff and the accommodation. There was a small incident during our meal and the staff went beyond and beyond to make sure our experience was still exceptional. They surpassed all the expectations we had and bent backwards to make sure we were happy there, and boy we did. I HIGHLY recommend this restaurant!

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Este fue otro lugar que nos recomendaron mucho, hicimos la reserva por internet antes del viaje.El ambiente es increíble, el restaurante está dentro de Casa San Agustín.La atención fue de primera y la comida deliciosa, la mejor que probamos en Cartagena. Recomiendo el rabo de Toro con risotto de langosta.El area del bar tambien es muy agradable, hay un DJ en vivo si van con ganas de quedarse más tiempo.Visita obligada!

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The place is really pretty and the employees are very nice, but it took 50 minutes to get our plates and the food was not that amazing, I was expecting much more for that long way.

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sin lugar a dudas son los mejores de cartagena, cada vez que voy esta mejor, insuperable servicio, cócteles y comida de lujome siento como en casa.

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