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"Es gibt traditionelle Gerichte auf Käse wie Fondue und Raclette und andere Arten von Gerichten mit. Es gibt auch viele regelmäßige Varianten wie Suppen, Pasta, Fleisch- und Fischgerichte, Salate. Das Restaurant hat einen guten Blick auf das Tal von der einen Seite (im Restaurant) und Sitze auf der Terrasse draußen. Es gibt Wi-Fi für Gäste. Das Personal ist höflich."
Telefon: +41269212177
Adresse: Schweiz/Suisse/Svizzera/Svizra, Switzerland, Swiss Confederation, 1663, Gruyeres
Stadt: Gruyeres
Webseite: https://www.remparts-resto.ch/
Gerichte: 9
Ausstattung: 11
Kategorien: 5
Bewertungen: 1182
We visited Gruyere yesterday and decided out of all the lovely restaurants up in the Chateau courtyard we would go to Restaurant Des Remparts for a drink and a famous fondue. What a mistake that was. It was a beautiful afternoon and we waited patiently for an outside table for 15 mins. During this time noone came to ask us what we were waiting for or inform us how long a table would be. We were just left waiting there despite staff coming out the restaurant to serve other customers seated outdoors. Finally a couple finished and hesitantly we headed to that table and sat down. A waitress came over to serve us. We asked for 1x fondue between the 4 of us (2x adults and 2x children). The waitress very rudely and loudly exasperated that we could not order one fondue between 4. We explained we had eaten a big breakfast at our hotel that morning and only wanted a taster of their famous fondue especially being that we were in the heart of Gruyère too! This time the waitress slammed down the cutlery she had bought to the table and a few minutes later another waitress came to firmly verify (so loudly that every other table turned to stare at us) we were not allowed to order one fondue between the 4 of us! 3 of us could share one but if 4 of us were to share then we had to order another one. Surely it is our right as customers to order what we want and not be forced to buy more to feed the pockets of the owner? We were so disgusted by the attitude and behaviour of these two ladies that served us we decided to just order our 4x drinks and cancel the fondue altogether. We got a loud tutting from the waitress who finally disappeared off to get our drinks. I have never written a review on Trip Advisor before this but was so enraged by the service and behaviour I feel it only right to warn others and advise you to try one of the other lovely looking restaurants there instead!
The food was fresh gruyere from the gruyere factory just down the hill the raclette was superb. However, the service was poor. The table and air were crowded with flies, and the waitress refused to open a window, saying that it was locked. So we killed the flies throughout the course of the dinner with rolled up napkins, and they collected on the floor near our feet. When asked what one of the dishes contained, the waitress listed the ingredients, neglected to say that it contained pork. When another waitress brought it to the table and we explained that we couldn't eat pork and had to send it back, the main waitress came charging out to reprimand us for not explaining that we had some vegetarians in our group. She was hostile and unpleasant from then on, detracting further from what could've been a good restaurant.
Terrible service and mediocre food! We, a family of 4 decided to wrap up our 2 week long vacation in Switzerland with one last Swiss meal at this restaurant and that was the worst decision of the entire vacation! We ordered one small plate (appetizer), and 2 meals between the 4 of us. Hearing this, the hostess loudly exclaimed her displeasure (in French) towards our plan of sharing meals. We were wondering still if she was just being rude or was genuinely not well, until we got our check with extra charges for 10 CHF per person for sharing the food!! Try any other lovely restaurants, and make better memories!
After the cheese factory and the castle we had lunch here. We chose a charcuterie platter of mainly meats, a small salad and then the cheese fondue. Absolutely fabulous and very generous servings (probably enough for three). Helpful server and nice and clean restrooms. Tip ask for a table on the terrace out the back overlooking the ramparts rather than an inside table or a table out the front in the town.
Es gibt traditionelle Gerichte auf Käse wie Fondue und Raclette und andere Arten von Gerichten mit. Es gibt auch viele regelmäßige Varianten wie Suppen, Pasta, Fleisch- und Fischgerichte, Salate. Das Restaurant hat einen guten Blick auf das Tal von der einen Seite (im Restaurant) und Sitze auf der Terrasse draußen. Es gibt Wi-Fi für Gäste. Das Personal ist höflich.
