Moe's Southwest Grill

I think Moe's as a franchise is in trouble. We've given up on the Canton location, there is never enough staff nor fresh food ready to serve. This is exactly what was experienced this past weekend at the Howe Ave location. A nearly vacant store, and one guy trying to run the whole thing including the online orders that kept coming out of the receipt printer. It's not fair to put one person in that position, he was set up for failure. I stood for 10 mins behind a party of two that was waiting to order, and as I opened a coupon on my app, it warned that it would expire in 10 mins. You guessed it, the coupon blinked away before I even got to order. As I was waiting, a female employee showed up and jumped on the line. As I began to order, the first thing on the burrito tortilla was rice. I kid you not, the scoop of rice was about the size of a hot dog, only HALF of the diameter though. When I naturally asked for more, I was told (unbelievably) that she'd have to charge me extra. FOR RICE. There was approximately .06 cents worth of rice on the burrito. Rice has got to be the cheapest ingredient Moe's has. Then the only meat which looked edible was chicken, so that was what was chosen. The rest of the bins were either on empty with unidentifyable crusty bits, or what didn't even look as good as roadkill swimming in liquid, with the parts that stuck up out of the liquid hard and dark brown. Seriously, it was completely off putting. Then, the included chips were approx. 25 chips in the bag. Such a disappointing visit all told. Moe's please get it together. We prefer your food over the other make your own burrito place, but you are not doing your job. At all.

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Food was great. As far as the experience, it could've been improved with some better coordinating of breaks and scheduling. We arrived at around 1pm on a Sunday, so I would say lunch peak. One employee behind the counter severely overwhelmed with 2 large ladies orders...oops. I mean 2 ladies large orders. Well, that and a line of my wife and I, plus 1 lady who is looking to order for her whole van of kids outside. The one employee, let's call him Vince, asks a girl in the dining room (another employee) how much longer she has. 10 minutes is her reply, as she watches the lady behind us leave. When she did come back from break another employee imerged from the back room. Now suddenly 3 employees were there and people no longer needed to wait 10 minutes for food that was already cooked. My advice: Don't take overlapping breaks during common meal times. Side note: The same girl who's break was more important to display in the dining room in front of waiting guests, was sitting outside in her car after we got done eating. I sure wish I worked somewhere that I got breaks every half an hour. She wasn't off yet either, because I heard them discussing their shifts. She gets off at 4. Based on the stickers on her car I'd say...Stop trying to be a social justice warrior and just focus on good work ethics. In the long run it'll get you further.

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Great customer service! The food looked like it was out for a while so it looked dry. The taste of the nachos were okay. I believe Moe’s has potential however wrapping the food up when no customers are purchasing is essential.

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I ordered the queso it's so good. I had a problem with one of my orders and the manager I didn't get his name but fully refunded me, and apologized for the mix up.

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Enjoyed Lunch and so happy they brought back white meat chicken. Great customer service received

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