Prezzo - Tisch reservieren

We waited quite some time for our drinks. My pizza was given to another customer taken back to the pass then brought out to me when my husbands meal was ready. My pizza was lukewarm. I asked a gentleman who I later found out was the manager Gabriel if this pizza was the same one that had been served to another customer. He said he would find out. He didn’t come back, instead he sent the young waitress to tell me yes it was. Was that a problem, did I want her to take it back! I said no. The young lady came back shortly asked if everything was ok, I said not really, she didn’t really know how to deal with the situation, not her fault, bad training I would suggest. At the end of the meal she asked if we would like anything else or a dessert we declined asked for the bill. The young lady said she would ask her manager Gabriel to take the pizza off the bill. I let her know I had a blue light NHS discount card. She went away to sort the bill. She came back with the bill said her manager would only take 25% off the pizza. I then showed her my blue light card again she went away to take that 20% off. What happened next was unbelievable. The manager Gabriel came over said he wouldn’t take the blue light discount off as he had taken 25% off the pizza. I said you did that due to a complaint, not my issue. He then went on to argue with me at the table that the company are no longer doing 20% discount for NHS blue light card holders but they hadn’t written to all companies it was only 15% but I argued back offered to show him my NHS blue light app which still showed 20% discount to NHS staff with blue light cards. He told me I could write to head office to complain but because I would not back down he eventually honoured my 20% discount. He did not come back to the table with the amended bill, he again sent the young girl over but he had taken the pizza off the bill the blue light 20% discount. I have never been treated so appallingly by a manager in a restaurant as I have tonight. We still gave the girl £5 tip as it was but her fault. I have worked in customer service for 30 years would never treat or allow a member of my staff to treat a customer in such a way. Appalling service

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Slow service today. We arrived and got seated straight away. We were also told we only had an hour and a half to eat and leave because we hadn't booked. We then ordered drinks. They were left on the side for around 10 minutes and we were over charged and served the wrong drink. Starter came straight away. We had garlic bread and added mozzarella which was delicious. Are main meal took around half an hour or so to come to us but was great and enjoyable when we finally did get it. Then ordered desserts. Took a while to come but was tasty. The bill was wrong and we were being rushed out. Overall wouldn't recommend.

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Visited last night and overall was very happy with everything. Service was quick and polite. Food was lovely and hot. No complaints from us and if back in the area will eat here again.

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Wonderful food, great service. Welcomed into the restaurant by Luis. He knew his menu both food and wine. IMPRESSIVE! Can highly recommend the chicken and mushroom in masala sauce ...

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Visited on a Monday was almost empty food and service were ok service could’ve been friendlier and better as it was so quiet no complaints but could’ve been so much better.

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