2 /5
Bewertung
★
★
We ate at Thai Sabai last night, I had friends visiting for the weekend and having visited a number of times before, always experiencing great food and great service thought it would be a safe bet, sadly not and it really pains me to write...this. We arrived at sat down and waited for menus. They came after around ten minutes, we then waited for someone to take our drinks orders, nobody came, young waiters/waitresses walked past us but didn’t acknowledge us. Eventually we managed to catch their eye and asked to order, it was another minutes before the manager arrived to take it. We ordered food and drinks at this point as we’d been waiting so long. We then (running theme) had a long wait for drinks, and a long wait for our starters, which we had to chase up. We had only ordered prawn crackers and a sharing dish too! The food arrived and thankfully was delicious. No further drinks were offered after our first round, we waited, again, for our plates to be cleared whilst the young servers wandered around looking miserable, by this point it had got that bad it was getting funny. Our mains then didn’t arrive until hour minutes after we had sat down..! I’ve visited around times before and when the restaurant has been full have never experienced such delays (or poor service) The food arrived and the young servers didn’t know what they were giving us, with vegetarians in the group, we obviously needed to know, they said they hadn’t asked food came out in dribs and drabs, one dish was announced as Quinoa…we think they meant King Prawns..! The food, again, was delicious, thankfully, or the night would have been a disaster!! Such a shame! Our plates weren’t cleared after we’d finished our mains, after another wait and (of course), various staff walking (idly) by, we managed to catch their eye and asked for the bill, which then normally prompts your table to be cleared too, not this time! We asked to speak to a manager at this point as we wanted to give them constructive feedback given the change in service levels, we explained the (many) issues in particular with the new serving staff and she did acknowledge the issue, said she was aware how poor they were, it came across that they just didn’t want to be there, not want you want in a customer facing role! Anyway, to round it up, great food, incredibly poor surly service. I definitely wouldn’t recommend for a special occasion or with friends.