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"Warren lodge has a lovely reception lady by the name of Louise who goes the extra mile for her guests. This is my second stay and I will be back again. The cleaning staff are also exceptional. I was given one of their best rooms."
Telefon: +441932242972
Adresse: Church Square, Spelthorne, United Kingdom, TW17 9JZ
Stadt: Spelthorne
Webseite: http://www.warrenlodgehotel.co.uk/
Montag: 06:30-21:30
Dienstag: 06:30-21:30
Mittwoch: 06:30-21:30
Donnerstag: 06:30-21:30
Freitag: 06:30-21:30
Samstag: 06:30-21:30
Sonntag: 06:30-21:30
Gerichte: 20
Ausstattung: 25
Kategorien: 5
Bewertungen: 1714
Well below par. That said the staff although short on numbers are great, extremely helpful and try their best to please. We'll done to Daniel, Fation and Alison above and beyond despite adversety. However, the room was not upto decent standards of cleanliness as you will see in the photos or equipped as advertised . We had the club room. Positives, excellent river aspect, large, bright and spacious. Negatives, no fruit basket or robes as advertised. Wardrobes without door handles or hanging rails. Third bed broken and threadbare. Bathroom in need of a thorough deep clean and upgrade. The shower has no power, I can cry with more force. The head looks like a smoker's teeth. The shower curtain is at best disgusting. The sink has had a large and poor repair. To the owners, you will be lucky to maintain your 3 star grading without investing in your property. Don't say that it's due to Covid, that boat sailed down the Thames long ago. The same with Brexit should you be remoaners, we're out, deal with it. You have the potential to revive this hotel to its former glory. Take this as constructive criticism to act upon. We hope to see great improvements on our next visit.
I stayed in the Warren lodge for 3 nights and can safely say it’s the worst experience in a hotel I have ever had,in the first morning I was awoken at 630 due to a beer delivery,when I tried to take a shower I discovered the shower tray overflowed due to the plug being blocked with hair,I reported this to the manager Ryan and his response was it happens !!!!!!!!!!!! On my return from a day out on day 2 I found the room hadn’t been cleaned and the bed was still unmade,Ryan the managers response was again IT HAPPENS !!!!!!!!!!!!!!!!!!!
Visited here for an evening meal one night whilst staying across the square in the Anchor hotel, this would be a better choice than that by the way if wanting an hotel. On entry the reception and bar area have quite dated decor and not much in the way of atmosphere, order food at the bar then wait quite a while for food to arrive. Had sausage and mash which was ok, mid priced and did for evening meal but nothing to write home about. Thai food at Kings head is much better if that’s your thing.
We stayed at this hotel for 2 nights the hotel was ok in a nice location but they advertise free parking but they do not have parking it's just a free for all on parking. We could not park at the hotel on either of our nights stay. The hotel needs updating and a good clean. Very miserable receptionist. Nicely cooked breakfast.
Warren lodge has a lovely reception lady by the name of Louise who goes the extra mile for her guests. This is my second stay and I will be back again. The cleaning staff are also exceptional. I was given one of their best rooms.
