1 /5
Bewertung
★
I and my wife checked into room 205, but were disappointed because of the loud noise coming from the room next door. We contacted the reception to change the rooms, this was quickly denied and we were reminded that we had to pay the full prices when we left. I asked to talk to the manager because the receptionist was not helpful. We were told that we should wait, and during this time the owner tried to take the money from our bank account (I temporarily blocked the account as I felt something was going on). We were called to talk to the owner, and at this point he took my wife's room keys while I was out of sight and began to call abuse at her, she said to come out of his house. My wife felt very holy and shook and tried to go quickly, but I wouldn't accept it and when I stood facing the owner he just repeated, we had to go. The owner threatened to keep our car in the garage unless we left, but I wanted him to recognise my wife, but he refused. So I left the hotel with my car, but went back to talk quietly. The owner refused to apologize, and it seems because he didn't flip out our money without permission and had a tantrum. He threatened to call the police I was happy with when he was wrong. Do not stay if you are female and on your own, as you are not safe here. Without me, this man would have attacked my wife. We had to find another hotel that we did and actually found a very nice one near Venlo.