2 /5
Bewertung
★
★
On Friday May 5th we went there in a group of four. The place was crowded, we were between two couples and we decided to move to the end of the table...of the same table. Then the man in charge of accommodating people at the entrance came and almost started to shout because of our move. We showed him that we were not using more esparce, just using it in a more optimal way. He insisted that he was the only one to make those decisions. In the end he realised that he was overreacting and we stayed in our new places. That was quite unsettling, because as a customer you would expect a more polite reaction and not to be told off like a kid. Then we ordered our food. After 50 min we still had not received the food and the waiter realised that apparently the order had not gone through. Finally, they brought the plates one by one and one friend was missing his rice still. When asking for it at the same guy from the reception, he just responded "yours is not the only order we are dealing with, ok? " This was simply the cherry on the top. I was about to call the manager, but we were celebrating a birthday and didn't want to spoil the celebration...although that guy just did. The food was ok, but the experience was already spoiled by the horrible service provided by the person at the reception he should really improve his soft skills and stress management before working with people in a restaurant, otherwise we will not be the only ones who will never go back. I always go to Lily's in Langstrasse and the service is quite friendly. I wanted to try a different one that day, but it was a miss. I would never go back to this one though.