3 /5
Bewertung
★
★
★
What a crying shame....My wife and I are staying in the Jungfrau Region (as part of a Senior Gap Year) for four months- January through to April.We are no strangers to this restaurant, having visited this stunning Region every year for the last 30 or so years.We had a great lunch meal here a couple of weeks back at a cost of 110 Chf, not a problem with the cost, we ate and drank well and the personal service offered by Sarah was excellent.We reserved a table for our next visit for 10th March 2017 and we were pleased that Sarah had reserved us a window table with flowers on the table, a nice touch, thankyou!Our budget was again between 100-150chf however, this soon changed.Having ordered our wine, (Swiss Johannisburg), we also requested, as usual, a "jug of tap water"."I'm afraid I need to make you aware that this will cost you 4chf" a very embarrassed Sarah said.Apparently this is a "discretionary charge" issued by an "absent management" and was therefore not even open to discussion....not Sarah's fault I hasten to add!The British have a saying that goes something like "red rag to a bull"......needless to say that our potentially extensive order was immediately curtailed to a deliberate minimalistic lunch...Brandegg Swiss Restaurant Management....You lost a valuable client today!!!!Completely understand that a few clients may decide to take advantage of your sun terrace and order water only, however, by instructing your staff to adopt a one policy fits all approach, you have successfully alienated a regular high value client.Fortunately the owner retires (on a low note in my opinion) in April....hopefully the new owners will have a better level of Business acumen!Very, very disappointed !